Frequently Asked ?'s
How long does it take to ship my product?
Currently, we're still under strict pandemic/social distancing orders. Thus, there have been worldwide delays in products... and Little Miss Innocent is not the exception.
All orders will be shipped in 3-7 business days. Some orders such as custom apparel and bags may take a while longer due to being print on demand. *Please allow us 7-9 business days to complete these orders.
Additionally, our store hours are closed on the weekend, thus we do not process orders placed after 5 PM Friday night until Monday morning. This means, there may be a slight delay in your order.
Thank you for shopping with Little Miss Innocent and for making your pleasure a priority! All orders will receive a tracking number via email (check spam or junk mail just in case).
What are your hours?
Little Miss Innocent business hours are Monday-Friday, 8 am to 6 pm CST.
Sundays we are closed.
What happens if packages are returned?
If your package is returned to us for any reason you will be issued a refund minus shipping cost.
Help! I put in the incorrect address. What should I do?
If you input an incorrect address at checkout, your order will be canceled and refunded. For questions, please email us at firstname.lastname@example.org
Can I return a product?
All orders placed are final sale. We do not process any returns/exchanges on feminine products, body oils/bars, little miss innocent apparel, bags, or pleasurables. There are no refunds or cancellations once the order has been processed and fulfilled.
Exception: Should you have any issues with your order, such as: anything missing from your order, an incorrect product, wrong size of lingerie that doesn't fit or a sex toy that has stopped working after 15 days, please contact customer service via email at email@example.com
For items that are faulty, we have a 15-day return and partial refund policy on SEX TOYS ONLY, which means you have 15 days after receiving your pleasurable item to request a return.
To start this process, you can contact us at firstname.lastname@example.org
For lingerie, should your ordered size not fit you to your liking, please contact our store via email within seven days after youv've received the item to exchange.
**Damages and issues***
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.